FAQ

⚠️⚠️ DUE TO COVID-19: shipping times are severely delayed! please please please give your order ample time to arrive - USPS is in mega-crisis mode & are doing their best!! ⚠️⚠️

▼ what in the hell is ATS

all of that's in our about page, dog!!

▼ what's up with order processing?

1 to 2 weeks usually. sometimes we're selling at a convention, so processing can take around 2 weeks to 1 month, depending on the item & what needs to be restocked post-con. when we are at a convention, we put a HIATUS announcement on the site and a rough return date for when we're back to the normal grind.

▼ what if I need an order ASAP?

include the date you need it by in the CUSTOMER MESSAGE FORM when you order (please try to give us 2 weeks notice!!), or just shoot us an email to see what we can do if your circumstances are dire!

▼ what's up with shipping types?

everything is shipped via USPS from Southern California or NYC! here's the breakdown of shipping types:

FIRST CLASS: from the day of shipment, items can take anywhere from 2 to 10 business days to arrive, depending on the service in your area!
-INCLUDES TRACKING
NOTE: First Class via USPS includes tracking but DOES NOT include insurance if your package is lost or undelivered - if you require insurance please upgrade to Priority Mail shipping!! 

PRIORITY MAIL: from the day of shipment, items usually take 2 to 5 business days to arrive, depending on the service in your area!
-INCLUDES TRACKING & LIMITED INSURANCE
NOTE: selecting Priority Mail in checkout does NOT mean it will be fulfilled any faster than our other customers' orders - it does not guarantee a faster fulfillment time!! if you need your items in time for a specific event, just hit us up ahead of time!

INTERNATIONAL MAIL: from the day of shipment, items can take anywhere from 10 to 30 business days to arrive (though it's usually more like 10 to 15 days), depending on your country and the service in your area!
-INCLUDES TRACKING
NOTE: any fees, import taxes, custom duty charges, etc. incurred by your country for the items ordered are the responsibility of you, the buyer. if you are aware of the import fees that affect your country and would like us to arrange a method of shipping that will not incur those fees, just shoot us an email!
PLEASE make sure your address is correct!! if you give us an incorrect address & the item gets sent back to us, YOU WILL NEED TO PAY FOR SHIPPING AGAIN, or opt for a refund (item cost ONLY)
FOR INTERNATIONAL ORDERS: if your package goes unclaimed and gets sent back to us, YOU WILL NEED TO PAY FOR SHIPPING AGAIN, or opt for a refund (item cost ONLY)
shipping prices are calculated by the weight & size of the items, handling & preparing, & packing supplies such as bags, bubblewrap, & insert-postcards!

▼ will I know when my stuff is shipped?

as long as your EMAIL IS CORRECT, you'll get emails saying when it was sent out, when it's out for delivery, and when it's been delivered.

▼ my package wasn't delivered!!

here is the harsh truth. it is VERY VERY RARE that we can do anything about your package after it leaves our house. shipping companies make it their job to make sure they aren't liable for shit going wrong. ATS is not liable for lost or stolen postage - we're just two consumers sending mail, not a corporation with a business account. 
here are some steps to take before you email us:
1. CHECK THE TRACKING - most of the time it will explain what happened. e.g. "incorrect address - returned to sender" or "attempted delivery" - from here you can determine whether you simply need to wait OR pursue further investigation, in which case that means you need to:
2. GO TO YOUR POST OFFICE - physically go to (or contact) your local P.O. to see what's up. (we CANNOT do this for you)
in the rare case the package is marked as Delivered, but it's NOT in your mailbox or front door: usually it's just been marked before the mailperson drops it off. but if it's been a day or two, then it's likely it was either stolen, misdelivered, or the P.O. screwed up. you MUST check with your local P.O. or your neighbors. we can double check to make sure you gave us the correct address, but that's about it :(

▼ What's up with returning & exchanging stuff?

if your items arrive & are defective, please contact us within 3 weeks of the item/s being shipped & we'll swap it!
for instances where the item is not defective (such as: oops got the wrong size) we DO NOT provide a return label - the customer is responsible for return shipping, & ATS will provide shipping for the exchanged item! this includes international orders.

▼ Is this stuff for men or for women?

IT'S FOR EVERYBODY BITCH (just make sure you read the product descriptions for the cut/style & check the measurements to ensure it isn't too small/short/big/long for ya)

▼ How do these measurements in the size chart work?

the size chart is the measurement of the item in inches!
-CHESTthe length AROUND THE CHEST (not armpit to armpit)
-LENGTH: length from COLLAR TO BOTTOM HEM (we usually measure from the middle of the collar/sternum area)
-SLEEVE: length from the SHOULDER SEAM TO END OF SLEEVE (we usually only include sleeve measurements for the jackets & coats)
we can't help you figure out what will fit you best just the way you like it, but we always try to include the material (cotton, jersey, poly-blend, etc), brand (American Apparel, Heritage, overseas or handmade), and fit or style (stretchy, casual fit, loose, etc) in our product descriptions. you can use our size charts to compare the measurements to clothes you already own, and you can learn how to measure yourself to help you understand what will fit you!

▼ How important is my email for real though?

IT'S REALLY IMPORTANT - it's the only way we can contact you in case there's something wrong with your order & it's the only way Shopify knows how to contact you about the shipment status. we absolutely for sure will NOT send you any annoying emails unrelated to your order.

▼ Will you ever restock ___? When will ___ be restocked?

if it says "LAST CHANCE" in the title: no. sorry they are gone forever.
if it doesn't say "last chance" then it'll probably get restocked but it takes A WHILE - please sign up for the Restock Notifications!!

▼ How does the "notify when restocked" thing work?

when an item goes out of stock, there will be a field to opt-in to restock notifications - the minute we restock the item, you'll get an e-mail letting you know about it.

▼ Are you going to make stuff from ___? Will you ever have a ___ shirt/hat/etc?

this answer used to be longer but now my answer is: no

▼ How should I wash my ATS apparel?

most of our stuff has ink on fabric, and heat is what makes ink start to crack or fade on t-shirts. a cold or warm water wash cycle & a low or medium heat tumble dry is the best way to keep your tee looking fresh without literally doing peasant shit with a bucket in a river behind your house
(for handmade or bulky items, you should hand-wash them or take them to a dry cleaner)

▼ What cons are you going to? Are you going to ___-con?

you can find our list of upcoming conventions & advice on how to get us at your local con right here!

▼ So you do collabs with other artists? Can I be a part of ATS ▿ GOKUROU?

if we want to we will come to you!! currently not doing (nor planning on) applications.